Most common concerns brought up by Residents

Neighbor disputes.

If you are having an issue with your neighbor, this isn’t something a property manager gets involved with. Our recommendation is to try to work it out with your neighbor. If your neighbor is doing something against the community rules (like not picking up after their pet), then you can submit a formal complaint. If you have a noise complaint, you will need to address it with the local police department, as each city has its own noise ordinance.

 

Disposal of bulky items.

Not every property has a trash dumpster, but for those that do, please keep in mind that bulky items, like furniture, cannot be dumped into the dumpster, or left near it. Please refer to your local county waste management for details on where to dispose of bulky items. If you leave bulky items by the dumpster, please be advised that you could be charged directly for the removal of such items.

 

Window screens.

For those who are new to WA state, or new to renting, be advised that property owners do NOT need to provide window screens. This is listed in our lease agreement. Owners are not obligated to provide window screens, and, if present at move-in, are under no obligation to maintain or replace them.

 

Repairs take too long.

As a reminder, Pacific Rim Property Management does NOT employ any maintenance personnel. We contract the work by having our maintenance coordinator assign local vendors to your repair request. We cannot control the schedule of the vendors, and typically have the vendors contact Residents directly to schedule repairs. For any repair that may cost more than $500, Pacific Rim Property Management must get approval from the property owner.

 

Our pet policy.

While Pacific Rim Property Management is a pet-friendly company, we must adhere to the pet rules each owner has requested for their property. Some owners don’t care what type of pet it is, some have more restrictions on the type of pet allowed. Whatever the case, Pacific Rim Property Management uses a 3rd party screening company to review pet profiles. You can learn more about our policy HERE. Be advised, any Resident caught with an unauthorized pet, Pacific Rim Property Management will either charge a lease violation fee and/or issue a 10-day notice to comply or vacate.

 

Parking lot issues.

Some properties have assigned parking, while others have open parking lots. Please keep in mind that parking is meant for Residents first, not guests. If you are going to have guests over, please ask them to park elsewhere other than the parking spaces at your property. We do have an agreement with Gene’s Towing for all our properties, and will tow vehicles that are improperly parked, or have been there for more than 24 hours, and are not on our Resident list.

 

Rent payments.

Rent is due on the first of the month and is considered late if not received by the 5th of the month. When you signed your lease agreement, you agreed to these terms. We often receive requests to pay rent later than the 5th of the month due to a pay check not being issued until later, or some other “emergency” situation that caused a shortage of available funds. Be advised that late fees will still apply in these situations, and more than one late payment may affect your ability to renew your lease.